Our Policies & FAQ

Your safety is our priority and we are committed to doing everything we can to keep our students, instructors & staff healthy. Below are a few of our protocols.

  • We have placed Super HEPA Air Purifiers throughout the entire building. These filters force shared air into the machine and kill bacteria, mold, and other harmful pathogens.
  • Our staff cleans before and after each class. Every seat is cleaned with a disinfectant, as well as the restrooms.
  • All high-touch surface areas are also cleaned before and after each class.
  • Hand sanitizing stations are placed throughout the studio.

    Registration is easy. Class pricing is “menu” pricing. You pick the class or classes that you want to attend. There are three payment options. Month to month tuition, a six-month or one-year program.

    We provide classes for all ages. Our youngest classes start at the age of 4 and we go all the way up to adults.

    Please arrive at least 15 minutes prior to class if it’s your first time. Please arrive no later than 10 minutes before class starts or you will not be admitted to class.

    We have a parking lot directly in front of the studio. We recommend arriving at the studio ten minutes early in order to ease the parking process. 

    All students are required to have a binder (preferably with a clear sleeve on the cover) and a yellow highlighter. All scenes and class material need to be in that binder and brought to each class. Instructors upload materials on Google Classroom prior to class.

    Phones/texting: The Performer’s Academy has a zero-tolerance policy for the use of cell phones during class. All cell phones must be put away or turned off. This is not only a courtesy to your fellow participants but also a privacy issue. Instructors will take any cell phones if they go off during class {and return once the class is finished.} If you are expecting an emergency phone call, please let the front desk know, and we will make arrangements to reach you during class.

    Please no chatting once class begins. It is a distraction to fellow clients and is disrespectful to the instructor.

    Due to privacy issues, please do not photograph or film during a live class. Instructors and staff are happy to take photos and videos before and after class, but any filming during class is strictly prohibited.

    If you need to leave class early, please let the instructor know prior to class; otherwise, we ask for clients to stay the duration of the class as going in and out causes disruption to everyone.

    We expect students to attend all classes. There are no prorates or credits given for missed classes. If a student is ill or has another obligation, we require a phone call to let us know they will miss their class.

    We require that all students dress appropriately for acting. Clothing should not be distracting, encumbering, or provocative. Clothing should be comfortable to allow the student to move without mishap and should not be the first thing someone notices about you in acting class.

    We will hold your spot until five minutes before class start time. At the five minute mark, we may release your spot to a guest on the waitlist. Since many of our faculty members currently work in the entertainment industry, they impress upon students how important being punctual is to a set or production. Therefore, lateness is not tolerated. If you are running late for drop off or pick up, please call the studio and inform us.

    To cancel or freeze any memberships, we require a 30-day written notice prior to your auto payment date to stop any future payments.

    Information Disclosure – We do not rent, sell, or trade any personally identifiable information about you to third parties. Examples of personally identifiable information include names, e-mail addresses, mailing addresses, age, and phone numbers. On several occasions, we request personally identifiable information from you in order to better identify the needs for class placement, contact and emergency contact information, and safety.
    In your enrollment contract, you are asked to sign a photographic release. We may use your likeness/image on our website. California law requires us to remove your image within 10 days of a written request from you.

    We can only process purchases through credit and debit cards {Visa, MasterCard, American Express and Discover}. We encourage you to add your card on file prior to visiting the studio to minimize in-person contact. Once you have a card associated with your account, all in-studio purchases can be easily processed.