Policies & FAQ

Still have questions?

Here are some questions we usually receive from our customers. If you would like yours answered, please contact us.

  • Group acting lessons are excellent if you’re a beginner, as they can give you a natural feel for what it’s like to act with others. After all, much of acting is reacting to others and what’s happening around you; group classes recreate that well.

    Classes in acting, improvisation, and monologues build self-esteem, confidence, reading, and comprehension skills.

    Working with others, you’ll be able to receive peer feedback and develop your ability to socialize and improvise. These are all crucial if you want to succeed as an actor since most of your work will be around others, whether it’s a cast, crew members, or even extras.

  • We provide classes for all ages. Our youngest classes start at four, and we go up to adults.

  • Yes! We offer specific classes for advanced actors, but most of our classes are for beginners. No experience is necessary to attend!

  • All students are required to have a binder (preferably with a clear sleeve on the cover) and a yellow highlighter. All scenes and class materials must be in that binder and brought to each class. Instructors upload materials on Google Classroom before class.

  • Registration is easy. Class pricing is “menu” pricing. You pick the class or classes that you want to attend. There are three payment options: month-to-month tuition, six-month, or one-year programs. We currently do not have online registration for classes. A studio representative will assist you in enrollment.

  • Please arrive at least fifteen minutes prior to class if it’s your first time. Please arrive no later than ten minutes before class starts or you will not be admitted to class.

  • We do! We only accept charter funds for our regular ongoing weekly classes. We do not accept charter funds for Spring/Summer Camps, Musical Theater, or specialty workshops.

    We are vendors with the following Charters: Inspire [Pacific Coast Academy, Mission Vista Academy, Cabrillo Point Academy & Granite Mountain Charter School], Excel Academy, iLead, Blue Ridge Academy, Sky Mountain, Suncoast Preparatory Academy, & Elite Academic Academy.

  • We have a parking lot directly in front of the studio. We recommend arriving at the studio ten to fifteen minutes early in order to ease the parking process.

  • We understand that you/your child may need to miss a class. To schedule a make-up class, please get in touch with our studio. Please do not show up at the makeup class until you have confirmation from your studio representative.

    • Missed classes need to be made up within two weeks of the missed class, either after or before an anticipated missed class.

    • Make-up classes are only allowed for currently active students (not on a freeze or canceled). If your contract has expired, so has your time to do make-ups.

    • There are no refunds or credits for missed classes.

    • Make-ups are forfeited in cases of no-shows, without prior notice, of scheduled makeup classes.

    • All make-ups are subject to availability, and we cannot guarantee the same instructor.

  • We will hold your spot until ten minutes before class start time. Since many of our faculty members currently work in the entertainment industry, they impress upon students how important being punctual is to a set or production. Therefore, lateness is not tolerated. If you are running late for drop-off or pick-up, please call the studio and inform us.

  • We accept cash, credit, and debit cards (Visa, MasterCard, American Express, and Discover). We encourage you to add your card on file prior to visiting the studio. Once you have a card associated with your account, all in-studio purchases can be easily processed.

  • To cancel or freeze your auto-debit with The Performer’s Academy:

    You must contact this office in writing by email 30 days before your next auto-debit date. Cancellations made via phone calls, Facebook Messenger, Instagram, or any other social media platform will not be accepted.

    You can freeze your membership for a maximum of 3 months (90 days.) During the freeze period, you will be charged a monthly suspension fee of $15.00 on the regular autopay date. Your membership will be terminated once the freeze period ends unless we are given a notice to resume your auto debit.

  • We require that all students dress appropriately for acting. Clothing should not be distracting, encumbering, or provocative. Clothing should be comfortable to allow the student to move without mishap and should not be the first thing someone notices about you in acting class.

  • Phones/texting: The Performer’s Academy has a zero-tolerance policy for the use of cell phones during class. All cell phones must be put away or turned off. This is not only a courtesy to your fellow participants but also a privacy issue. Instructors will take any cell phones if they go off during class (and return once the class is finished.)

    If you are expecting an emergency phone call, please let the front desk know, and we will make arrangements to reach you during class.

    Please, no chatting once class begins. It is a distraction to fellow students and is disrespectful to the instructor.

    Due to privacy issues, please do not photograph or film during a live class. Instructors and staff are happy to take photos and videos before and after class, but filming during class is strictly prohibited.

    If you need to leave class early, please let the instructor know prior to class; otherwise, we ask for students to stay for the duration of the class, as going in and out causes disruption to everyone.

  • Information Disclosure – We do not rent, sell, or trade any personally identifiable information about you to third parties. Examples of personally identifiable information include names, e-mail addresses, mailing addresses, age, and phone numbers. On several occasions, we request personally identifiable information from you to better identify the needs for class placement, contact and emergency contact information, and safety.

    In your enrollment contract, you are asked to sign a photographic release. We may use your likeness/image on our website. California law requires us to remove your image within ten days of your written request.